Higher Education Solutions provides a variety of services to colleges and universities to help them better serve their students. Our phone counselors act on the school’s behalf communicating and providing guidance to students through inbound and outbound phone calls throughout their post-secondary education, and beyond. The information we provide ranges from basic college admissions questions, financial aid, class registration, and billing support, as well as educating students about repayment options to avoid falling into default. The bottom line is that we help students quickly and effectively so they can better plan for their future.
The nature of our environment is fast-paced with high call volume. Your motivation and determination to increase your knowledge and demonstrate effective decision making skills will drive your results and your opportunities to grow. It is a challenging yet rewarding work environment for those with the ability to maintain a positive attitude in a fast paced environment. .
We are looking for people who exhibit the following characteristics and traits:
Solution-oriented with the ability to provide outstanding customer service in a compassionate, concise manner
Coachable, flexible, and versatile with a desire to constantly learn and improve
Capable of multi-tasking to use several computer programs and using analytical thinking skills to find and relay information to students and borrowers
Self-starter with efficient time management skills who enjoys working with others to reach team and company goals
Does this sound like you? Are you ready to make an impact? Then what are you waiting for? Apply now!
- High school diploma or GED required.
- Bachelor's degree preferred but not required.
- Experience in data entry, customer service, and Microsoft Word & Excel is required.
- Ability to maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers and management.
Employment with Edfinancial Services is voluntarily entered into, and you are free to resign from your position with the company at will, at any time, with or without cause. Similarly, Edfinancial Services may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.
Full benefits available, including medical, dental, vision and 401k.