Title: Manager, Technical Support
Anticipated Closing Date: 7/29/2018
Position Summary: The overall purpose of this job is to effectively plan, organize and manage the College desktop information technologies; this position is responsible for tasking and supervising a staff of computer technicians who provide direct desktop support at all five College sites.
Required Documents Needed at Time of Application: Resume and copy of unofficial transcripts
Position #: 100670
Type of Appointment: Full-Time
Department: Network and Technical Services
Typical Duties & Responsibilities:
45% Supervise and motivate a staff of computer technicians, scheduling staff work hours and tasks; work with staff to resolve hardware and software issues in academic labs and administrative areas.
25% Plan and maintain the College computer replacement plan for offices and student areas; plan the PC resources required for the Technology Access Fee budget; develop procedures to ensure quality performance of all hardware and software.
10% Manage installation requirements for specific PC images and server applications including virtualized desktops. Develop and maintain appropriate documentation for all related inventory, hardware and software.
10% Provide technical assistance to any department as needed; work with other technical department staff to ensure desktop services and related network services are responsive and appropriately configured for academic and administrative applications.
5% Oversee and manage lab and office hardware security; develop processes to ensure integrity of lab desktop software and physical security of hardware.
5% Work with Director of Network and Technical Services and others in the College of special projects as needed.
A. Minimum of a Bachelor’s degree with an emphasis on management or information technology from an accredited institution
B. Minimum of two years’ full-time supervisory experience
(Part-time work experience is calculated at 50% credit of full-time work experience)
Two years’ institutional experience with an emphasis on information technology
Knowledge, Skills & Abilities:
Organizational skills; solid communication skills and supervisory skills; ability to establish and maintain effective interpersonal relationships within the group and across the institution is required.
Location of Position: Hardin Valley Campus
Pay Rate: $52,350 - $65,320.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Location/Region: Knoxville, TN