Provide extended first-tier support to faculty, staff, and students. This entails troubleshooting problems via phone, email, or walk-in contacts, and includes diagnosis of problems with hardware and software. Also included are: setup and installation of systems aligned with TTU ITS standards and policies, grading ScanTron exams, account maintenance, and technical documentation. This position must have an extended knowledge of applications and operating systems beyond typical first-tier support (such as our trained student workers). During times of low ticket volume, may be temporarily assigned to other duties within Academic & Client Technologies (ACT).
Location/Region: Cookeville, TN