This position is responsible for strategic vision and prudent management of the credit union’s mortgage loan portfolio, and in evaluating and responding to changes in regulatory, market and competitive conditions. Plans, organizes, and directs the department’s activities in order to increase mortgage loan production, e.g., loan appraisals, organization, and closing. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Identifies and secure additional channels for increasing mortgage loan opportunities that result in continued growth.
- Develops the mortgage lending strategy, including setting short and long-term goals and plans for the mortgage department.
- Assists in developing policies and procedures for mortgage loan activities. Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance. Initiates improvements in mortgage lending and funding practices which will further the objectives of the credit union.
- Manages the mortgage loan department including mortgage loan employees. Employee absences are covered by the mortgage loan manager, due to vacations, illness, training, or meetings.
- Must have working knowledge of the mortgage process. Understands and can effectively apply mortgage lending policies to all mortgage lending situations.
- Coordinates and monitors staffing and workload to provide optimal service in the most cost efficient manner.
- Counsels members and other personnel regarding mortgages, including cash flow and products available that meet members’ needs.
- Assists as needed for the processing and closing of real estate loans.
- Monitors and provides loan service by accepting and acting on loan applications from members. Maintains loan documents in compliance with policy and federal regulations.
- Aids in interviewing loan applicant and requests specified information for loan application. Information may be recorded in writing, or by computer where automated loan processing technology is available to the loan officers.
- Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan and approves or submits application to SVP/CLO for recommendation.
- Provides friendly, responsive service to all members; cross-sells appropriate products and services to benefit the member and maintains sales goals set forth by the credit union. Cultivates and maintains appropriate relationships with members and co-workers.
- Analyzes potential lending opportunities involved in each lending situation to further assist the borrower as well as increase the credit union’s lending portfolio.
- Performs such other administrative functions, which are essential to the proper operation of the mortgage department, or assigned by the supervisor, including providing back-up support in the absence of the loan services manager.
Directly supervises employees in the mortgage loan department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Accuracy in documentation ¾ from application taking to submitting to closing agent ¾ and following established policies, practices, and procedures for lending. Ability to process loans in a timely manner.
Ability to thrive in a fast-paced environment
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership.
Abides by the Service Standards established by the credit union.
Strong knowledge of financial products and services.
Regular and predictable attendance.
Excellent verbal and written communication skills to communicate professionally.
Maintains a professional appearance in accordance with established dress code policy.
Technological skills and knowledge, including computer literacy.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from a four‑year college or university in a related field and/or training in real estate lending; at least two years related experience; or equivalent combination of education and experience.
Ability to read, analyze and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, the Board of Directors, and individual members. Occasionally may need to make formal presentations on credit to groups outside of the credit union. Ability to read and interpret documents such as credit bureau reports, and debt-to-income ratio reports.