The TeamHealth Medical Call Center is a 24/7 Call Center offering telephone triage and Health Information services to Hospitals, Physician Offices, and Insurance Plans across the country. If you want to be a part of a growing industry with the potential to work from home, contact us today! TeamHealth is currently recruiting top talent in the Knoxville area. We offer a wonderful work environment, excellent benefits, competitive pay and paid time off.
Responsible for managing contact center workforce management activities for complex 24/7/365 medical call center. Generates forecasting and scheduling solutions to support business requirements. Generates and provides strategic direction for forecasting and the overall staffing function of the contact centers, including but not limited to workforce planning, site forecasting accuracy, long and short-term staff planning, schedule optimization, shrinkage management and capacity planning. Optimization of financial efficiencies based on cost-effective contact center strategies and solutions by monitoring staff activities and assisting center management and supervision with adherence impacting issues. The Workforce Manager reports directly to the VP of Operations.
Location/Region: Knoxville, TN (US)