About Summit Medical Group
Summit Medical Group is East Tennessee’s largest primary care organization with more than 300 providers at 57 practice locations in 14 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, three express clinics, central laboratory and sleep services center, as well as Summit Inpatient Services, which delivers superior care for hospitalized patients. Summit provides healthcare services to more than 260,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment. About Our Career Opportunity Tennessee Center for Internal Medicine
(a division of Summit Medical Group) is seeking a Phone Operator
to answer incoming calls in a prompt, courteous and helpful manner. Hours are M-F 8 am - 4:30 pm.
EXAMPLES OF DUTIES: (List does not include all duties assigned) Directs all calls to appropriate areas/extensions. Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information. Scheduling of patient appointments using established procedures. Communicates general clinic information, when appropriate. Responds to emergency calls according to established procedure and sound judgment. Uses paging system according to procedure. Responsible for communicating telephone system inefficiencies or repair needs. Updates telephone directory and maintains accurate listing of all extensions. Assists with other general office functions, such as mail processing, as requested. Attends meetings as required. Maintains strictest confidentiality both internally and externally. Performs related work as assigned.
Requirements Experience: Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EMR required. Ability to work effectively with physicians, patients, staff and the public. Education: High School Diploma or equivalent required.
About this company
The highest priority of Summit is to meet the personal needs of all patients entrusted to the care of Summit physicians and staff. Patients must have ready access to physicians and staff so that the benefits of modern medical science and technology may be applied with sound judgment and compassion. Summit strongly advocates and promotes healthy lifestyles and preventive medicine. The group believes that patient education and disease prevention through medical counseling are important parts of every health care visit.
Summit is distinguished by the quality of care provided and by its concerted efforts to reduce health care cost without sacrificing quality. In this respect, Summit is uniquely sensitive to the needs of business, government and other payers, as well as patients, in controlling health care costs.
Summit physicians and staff have many years of experience and have established reputations for medical practice in this community for more than 40 years. The group combines the energies and expertise of these healthcare professionals to lead primary care in the region while seeking to provide the best environment for patients, payors, physicians, and their staff in providing the most effective and cost-conscious model of health care delivery in our region.
Location/Region: Knoxville, TN (US)